How can we help?

Open the GoMart app, browse the catalog or search for the produce you need, add items to your cart by the case or unit, and tap Checkout. You'll pick a delivery slot and confirm — your order is sent straight to a verified supplier.

Qualified merchants get a GoMart credit line and can pay 7 days after delivery instead of upfront. You'll see your credit limit, committed amount, and available balance update with every order, and you can settle multiple orders in a single online repayment.

Most orders are delivered next-day when placed before the daily cut-off. You'll choose an available delivery slot at checkout and receive updates in the app as your order is picked, dispatched, and delivered.

You can cancel or amend an order from the Orders tab while it's still in the "Pending" or "Preparing" stage. Once a supplier has dispatched your produce it can no longer be changed — contact us right away if you need help and we'll do our best.

If an item is missing, damaged, or not up to standard, open the order in the app and tap "Report an issue," or message our team on WhatsApp with your order number and a photo. We'll review it quickly and arrange a refund or replacement where appropriate.

You can request account deletion by emailing support@gomart.com.my from your registered address, or by messaging us on WhatsApp. We'll verify your identity, settle any outstanding trade-credit balance, and permanently remove your account and personal data in line with our privacy policy.